Your order may be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) upon delivery. We have no control over these fees. Please contact your local customs office for more information.
The shipping charges you pay to Sundog only cover shipping cost, and do NOT include customs fees, import taxes, brokerage fees, or duties. If payment of additional fees is refused at the time of delivery, the shipment will be returned to us. At that point, we can refund your purchase price, not including shipping costs.
Sundog has no way of accurately calculating customs fees, taxes, duties, etc. On rare occasions, your order may be delayed due to the customs process. If your order takes more than two weeks to arrive from the moment you receive your shipment notification, check with your local customs office to see if they are holding the package.